Available Job, Guest Services and Front Desk Agent - Sleepy Forest Resorts - Big Bear Lake, CA 92315(Big Bear Lake, CA)
Job Summary: Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Sleepy Forest Resorts values. Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up. Serve as a Reservations Sales Agent responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Sleepy Forest standards. Directly responsible for the Front Desk/Main Office including communication with Housekeepers and Maintenance Personnel. Will assist Guests by satisfying guest requests and ensuring prompt satisfaction. Maintain a positive working relationship with other staff to ensure high levels of Customer satisfaction. Coordinate and verify rooms inventory, rate and plan availability on various Online Travel Agencies. Monitor and report on Guest Reviews at various review websites and services. Monitor Guest Satisfaction processes and respond to guest concerns and inquiries. Be proactive by providing hands-on support during peak business times. Qualifications: High School graduate or equivalency. Experience in a guest services role. College course work in related fields a plus. Financial experience required, e.g. ability to manage cash or credit transactions, manage a cash drawer and keep complete records. Able to handle stress in a fast-paced work environment. Adaptable, flexible and able to multi-task. Able to effectively deal with all guests, some of whom will require high levels of patience and tact as well as diplomacy to defuse anger, collect factual information and resolve conflict. Able to exercise good judgment in making decisions. Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented. Flexible and long (seasonal) hours sometimes required, including Holidays and weekends. Sleepy Forest is a drug-free workplace and may require a background check and drug test prior to employment. Job Posting Oct 14, 2014 Please E-mail if you are interested for more info and to submit resume.